This privacy policy applies to users of the sona01 platform (https://sona01.pro). By using the platform, you are considered to have agreed to this policy.
01 What Information We Collect
When you register on the sona01 platform or use our services, we collect various types of information. This data is necessary to provide you with the best experience and to comply with our privacy policy.
| Data Type |
Example |
| Identity Information |
Full name, date of birth, nationality |
| Contact Information |
Email address, mobile number |
| Financial Information |
Mobile banking number, transaction history |
| Identity Documents |
NID / Passport (required for KYC verification) |
| Device Information |
IP address, browser, operating system |
|
Usage Data |
Betting history, game preferences, login activity |
Please Note: sona01 only collects information that is necessary to provide its services. No unnecessary personal data is requested.
02 How We Collect Your Data
Sona01 collects information through several methods. Each approach is fully transparent and based on your consent.
- Direct Collection: Information you provide during registration (name, mobile number, email).
- KYC Verification: Documents uploaded during identity and address verification.
- Automatic Collection: Device information collected via cookies and log files while you use sona01.
- Transaction Details: Data automatically recorded during deposit, withdrawal, and betting activities.
- Support Contact: Information you provide when contacting our customer support team.
Sona01 never collects your information from third parties without your consent. Our privacy policy ensures you are informed at every step of the data collection process.
sona01 will never ask for your password, OTP, or payment PIN by phone, SMS, or email. If you receive any such request, please notify our support team immediately.
03 Purpose of Data Use
Sona01 uses collected data solely for specified purposes. In line with our privacy policy, your information is never sold or misused.
- Account Management: To create, secure, and maintain your sona01 account.
- Service Delivery: To facilitate betting, gaming, and financial transactions.
- Identity Verification: To complete the KYC process and prevent fraud and misuse.
- Customer Support: To assist our support team in resolving your complaints and queries.
- Personalization: To show you offers and promotions tailored to your preferences.
- Legal Obligations: To meet the requirements of government and regulatory authorities.
- Platform Development: For analytics and research to improve sona01's services.
Our Commitment: sona01 never sells your information to advertising companies or data brokers. Your privacy is our top priority.
04 Data Storage & Security
Sona01 protects your data using internationally recognized security technologies. A robust data protection framework sits at the heart of our privacy policy.
- SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
- Secure Servers: Your data is kept on servers protected by firewalls and anti-intrusion systems.
- Access Control: Only authorized personnel may access specific data.
- Two-Factor Verification: Two-factor authentication for added account security.
- Regular Audits: Regular system audits conducted by third-party security experts.
Your data may be retained for up to 5 years while your account is active and after closure, as required by law. After that period, your data is securely deleted.
sona01 servers operate in compliance with the international data protection standard ISO 27001. Data backups are taken daily and stored in separate, secured locations.
05 Sharing Data with Third Parties
Sona01 may share information with certain third parties in limited circumstances and in the interest of your protection. Such sharing always follows the strict rules of our privacy policy.
- Payment Processors: To process transactions with payment providers such as bKash, Nagad, and Rocket.
- KYC Services: Necessary information shared with authorized agencies for identity verification.
- Legal Authorities: With the relevant authorities upon court order or government directive.
- Technology Partners: Trusted cloud and software service providers that support platform operations.
All such third parties are bound by a confidentiality agreement with sona01 and may not use your information for their own purposes.
Important: sona01 never shares or sells your personal information with advertising companies, data brokers, or any unauthorized third parties.
06 Cookies Policy
Sona01 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.
- Essential Cookies: To maintain login sessions and platform security — these are essential for the platform to function.
- Performance Cookies: To analyze how well the website is performing.
- Functionality Cookies: To remember your preferences, such as language and theme.
- Analytics Cookies: To understand user behavior and improve the platform.
You can manage or disable cookies through your browser settings. Please note that doing so may limit some features on sona01.
sona01 does not use third-party tracking cookies. Your browsing habits are never shared with outside companies.
07 Your Rights
Sona01's privacy policy gives you full control over your personal information. Expand the accordions below to learn about your rights in detail.
You can request to view all information we hold about you on sona01 at any time. Most details are accessible by logging into your account and visiting the profile section. For a full report, contact our support team — we will provide it within 7 business days.
You have the right to correct any inaccurate or outdated information in your profile. KYC verification may be required to update your name, address, or contact details.
You may request that your data be deleted when closing your account. However, some information may need to be retained for a specified period due to legal obligations. Submit a deletion request through our support team.
You may object to your information being used for marketing or promotional purposes at any time. You will no longer receive promotional messages, though important service-related communications will continue.
You can request a copy of the data we hold about you in a machine-readable format such as CSV or JSON. Submit the request to our support team and we will deliver it within 14 business days.
08 Children's Privacy
Sona01's services are intended exclusively for users aged 18 and above. Our privacy policy applies especially strict standards when it comes to protecting minors.
- Sona01 does not knowingly collect information from anyone under the age of 18.
- Age is verified at registration and any underage account is closed immediately.
- If a minor's information is collected by mistake, it will be deleted immediately.
- Parents or guardians with concerns about their child's data can contact our support team.
Age Verification: Providing your date of birth is mandatory when registering on sona01. Accounts created with a false age will be suspended.
09 Privacy Policy Updates
Sona01 may update this privacy policy when necessary. Any changes will follow the process outlined below:
- Users will be notified via email or in-app notification before any significant changes take effect.
- The date of any update will be noted under the "Last Updated" section at the top of this page.
- Continued use of Sona01 after a new policy is published will be considered acceptance of the updated terms.
- If you object to any changes, you have the right to close your account.
We recommend checking this page regularly to stay up to date with the latest version of our privacy policy.
10 Contact
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our dedicated Privacy Team.
- Support Email: [email protected]
- Live Chat: 24/7 live chat support on the sona01 platform
- Response Time: Queries are typically answered within 24–48 hours
Upon receiving a privacy-related complaint, Sona01 will notify you of the resolution or progress within 7 business days.